SHIPPING POLICY


AUSTRALIA – FREE DOMESTIC SHIPPING:

  • All orders are dispatched from Sydney, Australia via express service.

INTERNATIONAL ORDERS:

  • International shipping will be calculated at checkout.
  • Please note that delivery times may vary depending on customs processing and other external factors. We will notify you promptly if we receive any updates about delays.
  • International clients are responsible for any import duties, taxes, or local fees charged by their country’s customs.
  • For all shipments to the US, any applicable duties and tariffs are already included in the quoted shipping cost (DDP). Any applicable sales taxes from the state government remain the responsibility of the client.

INSURANCE & SIGNATURE ON DELIVERY:

Every package is insured and requires a signature upon delivery.

It’s important for a signature to be obtained upon delivery, this is automatically added to the shipping quote. If you specifically request for the courier to leave your parcel in a designated safe location, please note that we cannot accept responsibility for any lost deliveries in such instances.

PROCESSING YOUR ORDERS:

1-3 business days handling time upon receiving payment, unless otherwise specified.

If there are any discrepancies between the shipping and billing addresses, or if any other unusual activity is detected, your order may experience a delay as we conduct additional checks to ensure security and accuracy. Please check your communication, we may contact you to confirm details.

SHIPPING YOUR ORDERS:

To ensure security of high-value orders, a signature will be required upon delivery. If you anticipate being unavailable to personally sign for your package, we kindly request that you arrange for an authorised adult to be present at the designated shipping address, otherwise your order will be left at the nearest post office or parcel collection centre.

As soon as your order is shipped, you will receive an email notification containing a shipment confirmation and a tracking number, allowing you to track the progress of your package.

If the shipping option is selected. The item must be shipped to the address provided in the order.

TRACKING YOUR ORDERS:

Please be aware that depending on the security settings of your email inbox, our confirmation email may occasionally land in your SPAM or Junk folder.

STORE POLICY


RETURN & REFUND:

Items purchased at Midsomer Jewellery may be returned within 7 days of receipt for store credit only. No refunds will be provided.

Customers are responsible for return postage costs. To be eligible for store credit, the item must be returned in unused, original condition, with the original tag attached and in its original packaging.

Closeout items, custom pieces including resized pieces are not eligible for return or exchange.

Please contact us to start the return and store credit procedure.

SPECIAL ORDERS:

Special orders are not refundable. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewellery, gemstone, watch, gift item, or altered pieces (including ring sizing) at the customer’s request.

GEMSTONE & WHITE GOLD ENHANCEMENT:

If you purchase a gemstone, please note that many gemstones have historically and traditionally been enhanced to improve colour and/or stability. Most white gold pieces are rhodium finished, which is not a permanent treatment and may need to be re-finished in time.

HOME INSURANCE:

We recommend and suggest that you have your jewellery insured by your Homeowners, Renters Insurance Company, or the Independent Insurance Company of your choice. In most cases you will need to contact your insurance company to specifically add your jewellery to your policy. The coverage should include loss, theft, and damage.

SALE ITEMS:

All sale items are sold as is and are not eligible for returns or exchanges.

WARRANTY:

All regularly priced merchandise will be sold with a 7 day warranty (commencing from the date received indicated by the provided tracking number). Fine jewellery items are meant to be treated with the utmost care.  Our warranty will not cover abuse, alteration or normal wear and tear of an item. Cracks and shattering from drops or carelessness will not be covered. Items damaged during the process of cleaning such ultrasonic or chemical cleaning will not be covered. Damage or stone movement from cleaning will not be covered. Improper care of porous gemstones such as opal and emerald will not be covered.

All refunds will go through investigative procedures, prior to the refund being processed.

All cash transactions over $10,000 will be reported to the ATO.

“ONLINE ONLY” items:
“ONLINE ONLY” items are available for sale via our website platform ONLY. “ONLINE ONLY” items are not available to be viewed prior to purchase. “ONLINE ONLY” items are required to be shipped to your provided address. Pick up is not available for “ONLINE ONLY” purchases.

PAYMENT METHODS:
We accept in-store payments by cash, credit card, debit card, and bank transfer. For bank transfers, your item may be held until the funds have cleared, after which it can be collected or shipped.